+47% YoY sales
Italian Home Decor Importer
Ultra-luxury home decor products imported from European market, expanding from project to retail business across cities.
01The context
Strong import business, retail expansion ambition.
The client had a respected import business serving project clients but wanted to enter retail across cities to capture a different customer set. They needed scalable systems, technological enablement, and a retail expansion playbook.
02The diagnosis
Three structural needs - scalability, technology, and a retail playbook.
The project business operating model would not survive multi-city retail. We sequenced: technology enabler (ERP) first, then retail-store-led MIRS, then phased multi-city rollout.
03What we installed
The interventions, in order.
- Retail expansion plan — Multi-city presence built with structured store-level MIS.
- Process re-engineering — Sales, order execution, fulfilment - roles clarified for retail context.
- ERP system — Inventory control, location-wise visibility, category and cost-centre monitoring.
04The outcomes
Numbers, not deliverables.
+47%YoY sales growth
Multi-cityRetail presence
LiveERP backbone
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