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SMB Catalyst

K&S pod

KPO and BPO

Mid-market KPOs and BPOs serving regulated industries.

Signals

Patterns we see when this sector hits the wall

  • Margin pressure from US and UK clients on existing contracts

  • Talent operating model is reactive

  • AI experiments are scattered and uncosted

Recent engagements

Where we have run this playbook

  • Pod K&S engagements

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